What is the shipping charge for deliver in India and what products come under the shipping charges?
We are providing free shipping in India on sunglasses, contact lenses and eyeglasses and the contact lens solution are the product which have a some shipping charge due to weight.
What is the shipping cost for the contact lens solutions?
The shipping cost for the contact lens solution is rupees 150 for per bottle.
Is free shipping is available in all the regions of the India?
Yes the free shipping are available in all the regions of the India.
Is there is any hidden or additional charges included like sales taxes or any taxes?
No there is no any hidden or additional charges.
Can I make order from any where in the world?
Yes You can make any order from any where in world!
Is there has any shipping charge if I want to ship my order out of India?
Yes if you wish to ship the order out of India there is some shipping charges according to the product.
Does Lenstrade.com delivers internationaly and what are the international shipping charges?
Yes the Lenstrade.com delivers international shippings at Nominal fixed charge of INR 800 is the shipping cost for international orders!
* Free shipping is only for prepaid orders
Cash on Delivery
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30 Days Return
The Company through its website www.lenstrade.com provides you a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy with your purchase provided you meet with the following conditions:
(a) The appeal for return, exchange or refund should be raised within 7(seven) days of the receipt of the products from our Website;
(b) The price tag or any other identification tag, the invoice and the original packing must be intact and sent back along with the product
(c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;
(d) You require mentioning your order number, the date of order and your date of receipt;
(e) Make certain that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;
(f) The Company has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject;
(g) In case your request is accepted by our team, we would refund you an amount after deduction of the shipping cost.
(h) To request for a return, refund or exchange, please contact our customer care at +91-11-41084400 or mail us at email@example.com and we will get in touch with you.
Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated you could either get a refund of cash or exchange it for a voucher. If this is not applicable, you could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by you to us or through a contact number which you have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 2 (two) days to confirm your decision to us. In the event we do not receive any communication from you then your opportunity to obtain a refund, return or exchange will lapse.
Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account.
Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard.
This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs & govt. duties and levies.
1 Year Warranty
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